Dive into the art of exceptional service and operational excellence. Learn about guest reception, hotel management, and the values that make French hospitality a global benchmark for excellence.
Core Courses
• Interculturality in Hospitality
- Lesson : The importance of intercultural understanding in serving global customers.
- Lesson : Cultural codes and how to adapt service styles to meet diverse expectations.
• Professional Culture
- Lesson : The “Art of Receiving French Style” – Master the principles of French elegance in hospitality.
- Lesson : Evolution of table manners and modes of service.
- Lesson : Understanding various catering styles (traditional, themed, fast food, street food).
• Food & Beverage Environment
- Lesson : Explore the structure of catering professions and organizational setups.
- Lesson : Analyze functions and positions within catering organizations, from front-of-house to kitchen staff.
• Hotel Environment
- Lesson : Understanding the hierarchy and structure of the hotel industry.
- Lesson : Tasks and responsibilities of each department, from housekeeping to concierge.
